Help centre
The questions support actually gets.
Grouped by where people get stuck. If yours is not here, the form at the bottom reaches a person, not a queue.
- First reply
- Within one business day
- Hours
- 09:00–18:00 Pacific, Monday to Friday
- Escalation
- Named contact on Business
- Status
- docsmithhq.com/status
Getting started
Reviewing drafts
Billing
Still stuck
Write to support
Include the sync id if you have one — it is at the bottom of every result — and we can look at exactly what happened rather than guessing.