Terms of service

1. The agreement

These terms are between you (“you”) and Docsmith Software, Inc., a Delaware C-Corporation at 412 Bryant Street, Floor 3, San Francisco, CA 94107, United States (“Docsmith”, “we”). By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

2. Your account

• You must be at least 16 and able to enter a contract.
• Keep your credentials secure. You are responsible for activity under your account, except where it results from our failure.
• One person per account. Team plans are per organisation and may have as many members as you like — we do not charge per seat.
• Tell us promptly if you believe an account has been compromised.

3. What the service does

Docsmith reads changes in repositories you connect, identifies documentation passages those changes may have invalidated, and produces draft updates for review. It is an assistant. It does not merge anything, and every draft requires a human decision before it reaches your repository.

Docsmith produces drafts using language models and can be wrong. We publish our measured false-positive and false-negative rates on the How the AI works page. You are responsible for reviewing a draft before you accept it. Do not use Docsmith as the only check on documentation where an error would be dangerous — safety-critical instructions, medical or legal guidance, or regulatory filings.

4. Your content

Your code and your documentation remain yours. You grant us a limited licence to process them for the sole purpose of providing the service to you — reading a change, generating a draft, storing your history for the retention period of your plan. That licence ends when you delete the content or close the account.

We do not use your content to train models, and our agreements with every model provider we route to prohibit them from doing so. Drafts Docsmith produces from your content belong to you.

5. Acceptable use

You agree not to:

• Connect a repository you do not have the right to grant us access to
• Use the service to process content that is unlawful, or that infringes someone else’s rights
• Attempt to circumvent plan limits, rate limits or the free-tier gate
• Resell the service, or use it to build a directly competing product
• Run automated load or penetration testing against production without writing to us first — we will happily give you an environment

We may suspend an account that is causing harm to the service or to another customer. Where we can, we will tell you first; where we cannot, we will tell you as soon as possible and explain why.

6. Plans and payment

• The Free plan is free, permanent, requires no card, and carries the limits published on the pricing page.
• Paid plans are billed monthly in advance in US dollars through Stripe. We never see your card number.
• Prices exclude sales tax, VAT and similar, which are added where they apply.
• Cancel any time from Settings. The plan runs to the end of the period you have paid for and then drops to Free. We do not pro-rate refunds for a partial month, but if you cancel within seven days of a first payment and have not used the plan, write to us and we will refund it.
• There is no overage billing. When you reach a limit, syncs stop until the month resets.
• We will give 30 days’ notice by email before any price increase, and it never applies to a period you have already paid for.

7. Availability

We aim for continuous availability and publish uptime on the status page. Business plans carry a 99.9% monthly commitment on the API and sync workers; if we miss it, you are entitled to a service credit of 10% of that month’s fee for each full 0.1% below the target, up to 50%, applied on request within 30 days of the incident. Free and Team plans are provided without an uptime commitment.

8. Intellectual property

The service, its software, design and documentation are ours and remain ours. You get a non-exclusive, non-transferable right to use them while your account is active. Feedback you send us may be used freely, without obligation or payment — but we will not use your name in public without asking.

9. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Beyond that, the service is provided “as is”. We do not warrant that it will find every stale page, that every draft will be correct, or that it will be uninterrupted or error-free. Some jurisdictions do not allow the exclusion of certain warranties, and nothing here removes a right you have that cannot be excluded.

10. Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of this agreement in any twelve-month period is limited to the greater of the fees you paid us in that period and US$100. We are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss.

11. Termination

You may close your account at any time from Settings. We may terminate with 30 days’ written notice, or immediately if you materially breach these terms and do not fix it within 14 days of being told. On termination we delete your content in line with the privacy policy, and on request will export your sync history as JSON first.

12. Changes to these terms

We may change these terms. For a material change we email every account holder at least 30 days before it takes effect. If you do not accept it, cancel before it applies and we will refund any unused portion of a paid period.

13. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction. Nothing in this clause removes any right you have to bring a claim in your local courts where consumer law gives you that right.

Questions about these terms: hello@docsmithhq.com.